DELIVERY
Standard Recorded Delivery – orders are sent by 1st class Royal Mail Recorded service which aim to deliver the next day, although we do ask customers to allow 5 working days for delivery in case of delay. We aim to dispatch all orders received before 3:30pm GMT the same day. If there should be a problem with your order then we will inform you by email or telephone. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.
INTERNATIONAL ORDERS
We only supply products to UK and Northern Ireland.
RETURNS
If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item. All we ask is that you inform us by email or post and return the product within 14 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused /unopened condition and in the original undamaged packaging for a full refund less carriage charges. We recommend using an insured delivery service. Returns must be made within 14 working days of delivery.
You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
CANCELLATION
You also have the right to cancel your order prior to despatch within 7 days of placing it.
DAMAGED OR FAULTY GOODS
We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition. Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability). If a product is damaged or faulty, please contact us at once and no later than 7 working days of receipt and we will arrange a refund or replacement as you request. Should you have any questions about our shipping and delivery process, please contact us.
